Service Manager

Company: Rosemont IL
Location: Troy, NY
Employment Type: Full Time
Wage: yearly

Job Summary:

Culligan International is currently seeking a customer-service oriented individual to act as service manager at its local branch office.

The service manager supervises all personnel in the field operations department and ensures that all customer needs are met with a level of customer service that exceeds expectations by coordinating schedules for service orders with field techs.

Essential Job Duties:

  • Recruiting, hiring and training employees.
  • Performing daily reviews to verify that service orders are complete.
  • Enforcing company regulations, standards, and protocols, such as the company uniform and safety procedures.
  • Collecting and processing time cards and other documents related to payroll.
  • Creating dynamic schedules for vehicle maintenance, workers, and service orders.
  • Monitoring and controlling the use of overtime and temporary labor.
  • Spending at least 5% of management time in the field for quality-control purposes.
  • Maintaining current service and installation manuals.
  • Evaluating sales contracts for potential misapplication or installation concerns.
  • Evaluating employee performance and salary on an annual basis.

    Minimum Education Requirements:
    High School diploma or GED. Trade school certification preferred

    Minimum Work Experience Requirements:
    3-5 years of service management experience - water treatment industry preferred

    Special Knowledge/Skills/ and/or Abilities:
  • Strong interpersonal/communication skills (written and verbal)
  • Self-starter with good motivational skills
  • Excellent time management skills including prioritizing, planning, and multi-tasking
  • Computer proficiency. (Microsoft preferred)

  • Valid driver’s license and all state mandated special motor vehicle operation certifications, with a clean record for all.
  • State and local plumbing licenses as required
  • Water Quality Association certification preferred.

    Work Environment/Physical Demands:
    Must be able to lift/transport up to 200 lbs, physical exertion is common to many tasks.

    Company Profile:
    Among the most recognized brand names in the water industry, Culligan International has been manufacturing and distributing water treatment products and bottled water for household and commercial use, worldwide, since 1936. The company has cultivated a reputation based on service, quality and water expertise over its 70+ years of industry leadership. Its solutions have been awarded the Good Housekeeping Seal®, highlighted as a Consumers Digest® ''Best Buy'', and featured on the ''Designing Spaces®'' national television show. The franchised “Culligan Man” noted in advertising is known in more than 90 countries.

    Headquartered in Rosemont, IL, Culligan offers the most extensive water treatment product line in the world. We are the leading innovator and provider of filters for tap water, household water softeners, micro-filtration products, desalination systems, and portable deionization services. Culligan delivers bottled water and water systems to consumers and businesses through its network of over 700 Company owned and franchised dealers.

    Purchased by a fund controlled by the private equity firm Clayton, Dubilier & Rice in 2004, the company executed significant cost reductions in 2005 and developed an appropriate infrastructure to support the growth of the enterprise. Entering 2006, Culligan successfully negotiated a new agreement with its franchise dealer network which will prove advantageous to both parties. The work related to these activities has already had a significant impact on Culligan’s financial results. The company is strong, profitable, and well-positioned in the market. Culligan is focused on strategic growth initiatives which will see the business expand in previously under-serviced segments, growing revenue both domestically and abroad, and generating higher levels of profitability.

    Compensation & Benefits:
    Employees of Culligan receive a competitive benefits package and exclusive privileges including:
    -- Medical
    -- Dental
    -- Vision
    -- Matching 401(K)
    -- Product Discounts

    Culligan International Company is an Equal Opportunity / Affirmative Action Employer.

    Job Code: 1236
    Category: Management
    Post Date: Wednesday, January 27, 2010 at 8:03 AM
    Company: Rosemont IL
    Contact Name: recruiter

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