Description:
JOB SUMMARY:

To accompany the Route Sales Representative on delivery runs to ensure smooth, timely and accurate delivery of G&K products and services and to establish and maintain high levels of customer service.



ESSENTIAL JOB FUNCTIONS:

- Assemble customer orders, load delivery vehicles in a manner that enhances delivery efficiency, and confirm customer loads are accurate before leaving the warehouse

- Assist Route Sales Representative with other tasks, as required

- Accurately complete all records and required work on a daily basis

- Understand the dynamics of each route to ensure customer needs and G&K customer service standards are met

- Identify potential growth opportunities and communicate suggestions/ideas according to established guidelines and practices

- Identify and resolve customer issues within established guidelines

- Verify product counts to ensure accuracy and identify any product, service or customer changes

- Deliver fresh goods/products to customer sites and pick up, sort and separate soiled goods/products and place back onto truck



EDUCATION REQUIREMENTS:

- HS diploma/GED or equivalent reading, verbal and written communication, and basic math skills



WORK EXPERIENCE REQUIREMENTS:

- 6 months - 2 years of experience in a role involving customer interaction and service, or equivalent in education and experience. Examples would be: coursework/seminars in sales or customer service



SKILLS AND COMPETENCIES:

- Strong customer service and communication skills

- Demonstrated ability to: develop effective working relationships with plant, service and office personnel

- Understand and follow oral and written policies and procedures

- Maintain accurate and timely records



SPECIALIZED KNOWLEDGE, LICENSES etc.: