Description:
Are you looking for a company that can provide you with the experience that you need to take your career to the next level? Do you have strong interpersonal and customer service skills that make you a natural in providing solutions to end users? Do you have a strong technical aptitude with experience in a help desk environment? If you answer yes to these questions you may be the person that G&K Services is searching for.

- As our Level 1 PC Support Analyst, you will:
- Log all incoming support calls. Research, document, and communicate with contact and implementation of correction.
- Answer questions regarding system procedures, on-line transactions, system status, and downtime procedures.
- Analyze operating problems and quickly arrive at workable solutions.
- Answer questions regarding error messages and status.
- Escalate calls/incidents after all effort have been exhausted or until appropriate time s spent. (Judgment call.)
- Stay informed of all policies and procedures that effect customers.
- Responsible for updating the Application notes and giving ideas for Q&A's.
- Follow up on all incidents for completion.

Qualifications include:
- 2 year college degree or equivalent Help Desk experience
- Good verbal and written communication skills
- Knowledge of Novel, NT, Windows 95, Windows 3.1, Lotus notes
- PC and LAN skills
- Good verbal and written communication skills
- Strong problem solving skills.
- Good sense of priority and time management
- Experience working on a team.

Experience:
Qualifications include:
- 2 year college degree or equivalent Help Desk experience
- Good verbal and written communication skills
- Knowledge of Novel, NT, Windows 95, Windows 3.1, Lotus notes
- PC and LAN skills
- Good verbal and written communication skills
- Strong problem solving skills.
- Good sense of priority and time management
- Experience working on a team.