Description:
Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 70,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

May perform one or more of the following:

GENERAL DESCRIPTION

The desktop engineer will install, configure and provide overall desktop support.He/she provides day-to-day onsite support for networked systems, hardware and the related infrastructure as well as analyzes problems, and monitors the environment to ensure its availability.

The desktop engineer will monitor and adjust the performance of desktops and associated appliances as well as continually survey the infrastructure to determine future capacity needs. Troubleshoot problems reported by users and by automated monitoring systems and make recommendations for enhancements in the implementation of future initiatives. Provide technical assistance, support, and advice to customers and internal users.

PRIMARY JOB FUNCTIONS

- Installing, troubleshooting and configuringdesktop systems
- Installing, troubleshooting and configuring new hardware/software
- Day to day administrative support
- Perform inventory management analysis and reporting (workstation refresh)
- Adding/deleting/modifying user account information
- Applying operating system configuration updates
- Answering technical support

SECONDARY JOB FUNCTIONS

- On-call support on a 7x24 on rotation basis
- Conduct root cause analysis and develop corrective actions
- Responsibility for environment security
- Documenting the configuration of the systems
- Documenting area handbooks
- Troubleshooting any reported problems
- System performance tuning
- Assisting the other leads as needed with workload and general support

REQUIRED ABILITIES

- Ability to work weekends
- Ability to lift 50 lbs.
- Ability to travel occasionally (once per quarter at maximum)

EDUCATION REQUIREMENTS

- College Degree & 4+ Years Experience OR 7+ Years Experience


All other duties as assigned.

ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.

Experience:
See job description.