Description:
OFFICE OPERATIONS MANAGER
Crowe Horwath LLP
Livingston, NJ

Why Crowe?
Crowe Horwath LLP is one of the Top 10 public accounting and consulting firms in the United States. With more than 20 offices and more than 2,500 personnel, Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as a leading independent member of Crowe Horwath International.

At Crowe, we strongly endorse an open door policy. Our executives are approachable and accessible across the entire organization. Our team-based culture encourages executives to be in touch with our professionals and active on client projects. The executives of our company lead by example, maintain a strong two-way channel of communication with their teams. We strive to create an environment that is relaxed, fun, dynamic and fulfilling. Our team-based culture has not only resulted in successful projects, but in long lasting friendships as well. Overall, our people find their career choices to be highly rewarding and fulfilling.

Want In? Visit Crowecareers.com and find out what it's like to work with people who love what they do!

GENERAL SUMMARY
The person in this position is responsible for office operations activities in New Jersey. Reports to the firmwide executive-in-charge of office operations, is a member of the firmwide office operations leadership team and a member of the local office advisory committee. Provides leadership and manages the office operations team within the facility location consisting of 4 people. Understands the firm's operational goals and has an impact on the level of understanding for any team members. Areas of responsibility includes switchboard and front office administration, mail and production services, file management, tax processing, conference and meeting planning, day-to-day facility management, and administrative support covering a wide range of services.

ESSENTIAL FUNCTIONS
Operations Team Management:
Lead and manage the operations team including formal coaching, career development, performance management, and scheduling of work.

Continuously assess operations staffing and skill needs, and services provided to our clients. Responsible for implementation of firmwide policies, standards and compliance at the facility level.

Manage the annual budgeting process (operating and capital), salary adjustment, Building Value Bonus Plan and promotion process for the office operations services team, working in collaboration with office operations firmwide leadership to ensure consistency within the office and across the firm.

Responsible for accounts receivable management, purchase card, petty cash and accounts payable approval for the facility.

Collaborate with the Firmwide Real Estate Team in relation to office expansion, space improvements, and design and safety and security.

Oversee day-to-day facility needs and activity working with building management.

Responsible for business planning and strategic office initiatives as part of the LOAC (Local Office Advisory Committee).

Member of various local office committees focused on employee welfare.

Managing new hire local orientation, new hire planning, set up and exit process.

KNOWLEDGE, SKILLS and ABILITIES
Must have a minimum 5 years of related experience and possess a Bachelor's degree.

Strong leadership skills, as well as being a "team player" and flexible.

Strong organizational, time management and logical thinking skills.

Strong judgment and analytical skills.

Strong people services skills with focus on performance recognition.

High energy level, comfortable performing multifaceted projects in conjunction with normal activities.

Strong coaching and people management skills including effective management of performance issues.

Develops professional and respectful relationships with the LOAC members and other leaders in the firm including all levels within ES (Enterprise Solutions) and office operations, capacity to deal effectively and credibly with upper management.

Ability to establish credibility and be decisive, but able to recognize and support the partnership's preferences and priorities.

Proficiency in planning written and verbal communications.

Results and profit-oriented with the ability to balance other business considerations; capacity for rendering objective business decisions.

Strong technical skills (i.e., Microsoft Word, PowerPoint, Excel, web based applications, etc.).

Other Requirements
Estimated Travel - potential of one overnight per month associated with training, quarterly meetings, etc.

Estimate an annual average of 15% to 20% overtime.

EOE
M/F/D/V