Description:
Á• Manage Call Center Analyst (CCA) projects and strategic initiatives
Á• Coach and mentor new and existing Analysts
Á• Work closely with Budget Analyst to monitor and review ReservationsÁ’ budget each month and create annual budget submission
Á• Research budget variances and create headcount reports
Á• Provide guidance to Call Center Analysts regarding daily tasks
Á• Work closely with Operations Manager and Operations Supervisors to maintain effective communication on operational issues

Experience:
Á• High School Diploma or General Education Development (GED) Diploma
Á• BachelorÁ’s Degree or relevant equivalent job experience
Á• Three (3) to five (5) years analytical experience
Á• Ten (10) years of customer service experience
Á• Coaching and mentoring experience
Á• Ability to work nights, weekends, holidays, and travel when necessary
Á• Knowledge of airline industry and trends in sales and distribution is preferred but not required
Á• Regular attendance and punctuality
Á• Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
Á• Well groomed and able to maintain a professional appearance
Pass a ten (10) year background check and pre-employment drug test
Á• Legally eligible to work in the country in which the position is located
Á• When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft