Description:
Position Summary:

The Information Technology (IT) Business Analyst provides direct support to JetBlue IT initiatives by supporting the Project Manager in the development of materials in support of the planning and execution of IT projects. With the guidance of a Project Manager (who maintains overall accountability for the delivery of projects), the Business Analyst actively supports all aspects of the projects from start to finish with a particular emphasis on requirements development and participation project quality activities. The Business Analyst may occasionally serve as the project lead on smaller, well defined projects or provide support to Systems Managers in project initiation activities.

Essential Functions:

* Actively support a manageable portfolio of projects from start to finish including:
* In accordance with JetBlue IT policies and processes, produce clear, detailed project scoping and design documentation to be used by technical specialists to build appropriate solutions.
* Elicit and develop clear, traceable requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
* Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
* Drive and challenge business units on their assumptions of how they will successfully execute their plans.
* Collaborate with developers, architects, subject matter experts, and other IT team members to establish the technical vision and analyze tradeoffs between usability and performance needs.
* Assist in the development of business cases, considering financial, resource, and technological constraints; develops cost estimates with consideration to business impacts and risks.
* Ensure that approved requirements are developed in sufficient scope and detail to result in the delivery of a solution that meets customer needs as they perceive them.
* Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts: Functional Requirements; Technical Requirements include architecture, interfaces, security and business continuity; Use Case documentation.
* Successfully engage in multiple initiatives simultaneously.
* Participate in project audits, closure activities or other quality initiatives as required by JetBlue IT policies and procedures.

Interactions:

Supervision Received:
* Works under minimal supervision, may assist or even supervise less experienced peers.
* Plans and carries out work assignments; resolves most conflicts which arise; coordinates work with others as necessary; works with Project Managers and System Managers to interpret policy in terms of established objectives.
* Keeps Crewleader/Team leader informed on a regular basis, escalating issues as appropriate to ensure timely delivery of projects with quality;
* Wide latitude for independent judgment.

Supervisory Duties:
* No supervisory responsibility but is responsible for managing a specific function.

Working Conditions:

Equipment:
* Laptop computer and related peripherals (mouse, etc.).


Work Environment:
* Normal office environment.
* Regular travel (up to 40%) to BlueCities/facilities as needed.
* Present for core hours with infrequent after hours on call support for project activities.
* When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft.

Experience:
Minimum Qualifications

* Bachelor's Degree in related discipline with specialized leadership training and/or demonstrated capability to perform job responsibilities through previous experience and education.
* Sound business and technical awareness gained within a multi-faceted organization in excess of 1000 users.
* An appropriate tertiary qualification or considerable experience in a business analyst or comparable role.
* A minimum of six (6) years experience supporting projects with business user and IT components.
* Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion.
* Well groomed and able to maintain a professional appearance.
* Regular attendance and punctuality.
* Pass a ten (10) year background check and pre-employment drug test.
* Legally eligible to work in the country in which the position is located.

Knowledge, Skills, and Abilities:

* Demonstrated working knowledge of industry standards in project management and development methodologies (PMBOK, MSF, SEI, Agile Methods, RUP, etc.).
* Demonstrated analytical and basic project management skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements.
* Demonstrated excellent verbal and written communication skills and the ability to interact professionally with diverse stakeholders at all levels of the organization, including the ability to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.).
* Demonstrated ability to review, consolidate, communicate and reverse*engineer complex technical and systems documentation.
* Demonstrated working knowledge of risk management and quality assurance standards and methodologies.
* Experience in statistical and other quantitative and qualitative analytical methodologies.
* Experience in the commercial aviation industries with exposure to supporting IT systems and technologies.
* Strong interpersonal and demonstrated facilitation skills including the ability to motivate and influence others, and able to foster and contribute to a positive, upbeat team environment.
* Strong customer service ethic and an understanding of how IT is ultimately delivered to the Customer.
* Strong working knowledge of Microsoft Office Suite, including Outlook, Excel, Word and Visio.
* High tolerance for wor