Description:
Á• Handles calls regarding general information about airline travel on JetBlue Airways in Spanish and English
Á• Responds to emails and other correspondence regarding Company products
Á• Resolves general customer service concerns through effective customer service techniques
Á• Ad hoc projects as assigned

Experience:
Á• High School Diploma or General Education Development (GED) Diploma
Á• Fluently speak, read, write, and translate accordingly in Spanish and English
Á• Previous reservation and/or call center experience preferred but not required
Á• Two (2) years of customer service experience
Á• Able to type twenty five (25) words per minute
Á• Flexible and able to work at any time, including nights, weekends, and holidays
Á• Provide one telephone line and a high-speed internet connection (minimum 256K connection speed)
Á• Provide a safe and professional office-work environment, free from background noise and distraction
Á• Live within the local calling area or if outside the local area, in the accepted adjacent areas, maintain a local (801) phone number through a voice over internet phone provider or market expansion line
Á• Able to travel to the Salt Lake Support Center for monthly meetings and also to work scheduled shifts in the event of technical difficulties at home
Á• Due to operational needs, Overtime hours may be required to provide excellent Customer Service during Irregular Operations
Á• Regular attendance and punctuality
Á• Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
Á• Well groomed and able to maintain a professional appearance
Á• Pass a ten (10) year background check and pre-employment drug test
Á• Legally eligible to work in the country in which the position is located
Á• When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft
Á• Working knowledge of Microsoft Office products including Word, Outlook, and Explorer
Á• Excellent verbal (telephone) and written communication skills
Á• Strong customer service skills to provide the JetBlue experience to every Customer, every time
Á• Excellent organizational skills
Á• Effective research skills including the ability to analyze information and make determinations in accordance with Company guidelines
Á• Ability to send and receive email correspondence
Á• Ability to initiate searches for miscellaneous travel-related information on the Inter