Description:
The Customer Service Airport Operations Crew checks-in and verifies CustomersÁ’ personal identification; tags, lifts, and handles Customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed. Individuals must be comfortable serving Customers, speaking on a public address system and using computers. Flexibility of schedule is necessary as the position requires working mornings, evenings, weekends, and holidays. The ability to maintain a positive, good natured attitude is essential.

Essential Functions:

- Conducts check-in process for Customers via computer
- Verifies CustomersÁ’ personal identification
- Tags, lifts (up to fifty (50) pounds), and handles Customer luggage
- Announces flight arrivals, departures, and pre-boarding information via the public address system
- Coordinates various duties with coworkers and other departments to ensure proper handling of Customers
- Helps prepare aircraft cabin for Customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor
- Assists Customers with special needs, e.g. Customers who need assistance in boarding
- Complies with ad hoc assignments as requested by the Supervisor or General Manager

Interactions:

Supervision Received:

- Receives clear, detailed, and specific instructions and consults with Crewleader on all matters outside the scope of daily responsibilities/activities

Supervisory Duties:

- No supervisory responsibility

Knowledge, Skills, and Abilities:

- Computer literate
- Able to follow safety guidelines
- Able to perform under pressure and within fixed time constraints

Working Conditions:

Equipment:

- Computer and other office equipment
- Public Address System
- Jet bridge and/or air stairs (Passenger enplaning/deplaning equipment)
- Handheld radios
- Free-standing computer kiosks used to identify and process Customer reservations
- Light Emitting Diode (LED) screens and signs

Work Environment:

- Airport environment
- Subject to weather and elevated noise levels within airport
- Ability to work weekends or irregular shifts
- Able to make occasional trips to other locations for training or temporary assignment

Physical Effort:

- Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently. (Medium)

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the Crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization changes.

Experience:
Minimum Qualifications:

- High School Diploma or General Education Development (GED) Diploma
- Six (6) months customer service or sales experience; one (1) year customer service or sales experience preferred but not required
- Previous airline experience preferred but not required
- Depending upon location, a valid DriverÁ’s License may be applicable
- Able to read, write, and speak English
- Bilingual skills preferred but not required
- Able to work with various forms of payment (cash, credit cards, travelerÁ’s checks, etc.)
- Able to travel and/or work variable hours
- Able to work flexible shifts, including holidays and weekends
- At least eighteen (18) years old
- Able to lift fifty (50) pounds
- Regular attendance and punctuality
- Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
- Well groomed and able to maintain a professional appearance
- Pass a ten (10) year background check and pre-employment drug test
- Legally eligible to work in the country in which the position is located
- When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft