Description:
Humana Inc., headquartered in Louisville, Kentucky, is one of the nation's largest publicly traded health benefits companies. Humana offers a diversified portfolio of health insurance products and related services - through traditional and consumer-choice plans - to employer groups, government-sponsored plans, and individuals.

Today, Humana is a leader in consumer engagement. Throughout its diversified customer portfolio, the company provides guidance that can both help lower costs and lead to a better health plan experience.

Role: Service Operations Manager
Assignment: Operations
Location: Tampa, FL

Are you a fit?
Are you an analytical thinker and an experienced leader? Would you enjoy using your business knowledge to help coordinate and lead a department of associates?

Assignment Capsule
As a service operations manager you will: design and manage the execution of departmental plans and objectives to ensure efficient and effective business processes. You will help with strategic planning, budgeting, business improvement and development of staff, and you will provide coaching and feedback to enhance the contribution, competencies and performance of associates.

• Act as a liaison between operational and functional areas, sales, group executives, and the internal support team to identify and address barriers cross-functionally
  
• Provide ongoing coaching and feedback to enhance the contributions, competencies, and performance of associates
  
• Lead large scale implementation of projects and processes to help solve complex organizational problems
  
• Provide guidance to a team of 5-10 Frontline Supervisors who manage the day-to-day operational activities for their teams

• Builds Human Capital: You deliver current, direct, complete and actionable feedback to associates to support continuous learning and growth; while ensuring that diverse perspectives are widely held, modeled and promoted. By selecting, deploying, developing and rewarding diverse talent, you are able to foster Humana's strategy and meet business requirements.
  
• Communication: You actively listen to others to understand their perspective and ensure continuous understanding regardless of communication channel or audience.
  
• Implementation/Execution: You are good at organizing and managing multiple priorities and/or projects by using appropriate methodologies and tools.
  
• Problem Solving: You are a problem solver with the ability to encourage others in collaborative problem solving. Acting as both a broker and consultant regarding resources, you engage others in problem solving without taking over.

• Bachelor's Degree in Business, Finance, Operations or related fields
  
• Progressive operational experience in a formal or informal leadership role, preferably with some tenure at a fortune 100 company
  
• Leadership experience over a large metric-intensive operational unit with a span of control between 80 to 100 associates

• Certification with SixSigma and/or the Project Management Institute is very helpful
  
• Prior experience in a health care or insurance setting highly desired

• You will have 5-10 direct reports, and you will report to a Director. This area is under the leadership of the SVP & Chief Operating Officer.