Retail Personal Banker I - Downtown Region Posted Date: July 28, 2017

Job Description

Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. As The curious bank, we've staked our claim on looking at things differently, at being better listeners and at showing more commitment. This applies to our relationships with customers and employees alike.

We employ about 19,000 people, and what we offer is:
# A chance for employees to build their future, with supportive career development and financial wellness programs.
# An environment where we win together. We celebrate achievement and work collaboratively. We're also a two-time Gallup Great Workplace honoree.
# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.

It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.

Our Financial Centers provide a full range of deposit, digital delivery, lending, and credit card solutions products to individuals and small businesses in 12 states: Ohio, Michigan, Illinois, Indiana, Kentucky, Missouri, Tennessee, West Virginia, Pennsylvania, Georgia, Florida, and North Carolina. We have more than 1,300 full-service Financial Centers, including more than 100 Bank Mart® locations open seven days a week inside select grocery stores. Our Curious Bankers are committed to listening to our customers and inspiring them with smart financial solutions. Customers depend on us to provide banking products/services that impact their lives and meet their needs, whether saving for a home or a child's education, planning for retirement, or building a business.

GENERAL FUNCTION: The Personal Banker I is a Financial Center position focused on using the consultative sales process to proactively identify and meet the financial needs of customers or prospects. The Personal Banker I maintains focus on acquiringnewhouseholds and/or deepening existing customer relationships through a variety of activities, including but not limited to lobby leadership (Financial Centers) or aisle time (Bank Marts) and tele-consulting. This role is responsible for processingtellertransactions as well as working as a member of the platform staff.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank#s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

. Sales/Goals Function:
o Consistently meet or exceed monthly/quarterly sales and cross sell goals for loans, deposits, and fee income, as set by management.
o Meet or exceed monthly/quarterly KPI point goals as defined by sales force effectiveness reporting (SFE)
o Maintain a well-developed working knowledge of the complete line of Retail products and services offered, taking responsibility to keep up to date and request assistance for further development needs.
o Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify short and long term financial needs with an emphasis on deepening and retaining customer relationships.
o Utilize approved tools to proactively reach out to customers and set appointments for periodic financial reviews.
o Establish close working relationships with assigned One Bank Business Partners (mortgage, business banking and investment), referring customers when appropriate to provide timely and holistic financial solutions.
o Participate in the consumer loan and bankcard process, owning sourced loans and credit applications from origination through closing.
o Work with the Financial Center team to consistently meet/exceed customer experience and production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.
o Provide guidance to the appropriate staff with respect to the sales and service process.
o Meet daily with Financial Center Manager to ensure sales activities and plan align with sales objectives of the financial center including but not limited to lobby leadership, phone prospecting and working the teller line.
o Actively participate in daily huddles, sales meetings and staff meetings.

. Customer Service Function
o Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
o Act with confidence by answering customer questions and owning customer issues.
o Respond to all customer inquiries and service issues in a timely manner; generally within 24 hours.
o Maintain a position of trust and responsibility by keeping all business confidential.
o Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.

. Operations Function:
o Adhere to established policies and procedures while opening/servicing the full range of Retail products.
o Facilitate opening and/or closing procedures as a member of the platform staff as necessary.
o Work with the Financial Center Manager to maintain efficient branch operations.
o Review all account documentation to ensure proper signatures and identifying information is accurate and complete. Ensure account documentation is sent to imaging in a timely manner.
o Process teller transactions and maintain a personal balancing record that is in line with policy.


Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Experience Required

. College degree or sales and service experience providing transferrable skills, or, combination of education and experience. Experience in the financial industry and with cash handling preferred.
. Demonstrated ability to develop comfort level with both new household acquisition and/or the ability to cross-sell to established customers.
.Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
. Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
. Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
. This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

. Normal office environment.
. Extending viewing of computer screens.